Success Stories
Telecommunications Corporation optimizes her Resource Planning
One of the largest telecommunication corporations in The Netherlands asked Mansystems to help optimize their resource planning.
Boost for the IT Service Delivery
Within the corporation, an internal organization is responsible for managing internal IT-resources, such as a number of applications within the corporate architecture and several corporate datacenters. This organization had been using Mansystems’ service management platform, ExpertDesk, for the past 6 years.
Since the number of changes, that need to be processed by this organization, have risen tremendously, it was time to introduce a completely revised planning approach. Mansystems’ Planboard, a module fully integrable in ExpertDesk, was the solution that offered true planning transparence for all executable changes.
Facilitating clear Communication with Customer
“With Planboard as integrated part within ExpertDesk, we are able to create an integral overview of all activities within an environment. We realize a planning based on the availability of application environments (CI-based planning), taking into account customer wishes, the available service window, as well as resource availability.
In addition to a considerable time gain, during the planning process itself, Planboard provides the means for enormous improvement in regards to planning communication with our customers. The insight, into the planning provided, takes us a big step forward in enhancing our customer services”, so the comment of the Operational Manager.
Go to our approach for more details on Resource Planning and Optimization
