Operations Management
Operations Management was considered the missing ITIL process in ITIL v2. Now, with the introduction of ITIL v3 Operations Management has been incorporated into the described best practices.
Operations Management describes the activities required for the operational delivery of an IT service. Operational IT activities are not limited to the activities in Incident, Change, and Configuration Management. The implementation of the Operations Management process can significantly contribute to an IT organisation's aim of being 'in-control'. Reducing the load on the other processes and leads to greater efficiency and improves the awareness and acceptance of those processes. The net result is a more efficient provision of services.
- Monitor a service to ensure it is delivered according to the agreed service levels
- Adjust system parameters (passwords, disk space, authorizations)
- Perform back up maintenance
- Do queries, file transfers and data restorations
- Prevent conflicting activities with CI’s (i.e. with Change Management)
- Schedule repeating operational tasks
- Monitor repeating operational tasks
- Manage the activities in Operations Management
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