Knowledge Management
The Knowledge Management Module collects and retains all of the organisations product information, service information, experiences and insights. The ExpertDesk Knowledge Management Module then enables our clients to effectively manage and control their support processes and improve the quality and efficiency of their services by developing, gathering, retrieving, using, re-using and applying information, experiences and insights effectively and completely:
- Instant access to expert knowledge
- Intelligent search mode with “Phonetic Search Functionality”
- Access to knowledge via hyperlinks and reference source documentation
- Simple and clear administration
- Question-tree poses questions and with scripting generates the correct answers
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