ExpertDesk Service Management Solution

Mansystems ExpertDesk Seven is our in-house developed service management tool. Vast experience as software developer, as well as intense working experience with our customers let us create a versatile service management tool unmatched in the market. Download our ExpertDesk Brochure

ED_itil_modules_smallThe need for adapting to a constantly changing market is answered with our ExpertDesk service management solution that is smart enough to combine turn-key functionality with flexibility.

We are not standing still at having created an excellent tool to support your service management needs. Process automation is the next step to keeping your service delivery competitive.

The ExpertDesk Service Management Tool

  • Out-of-the-box, ITIL-compliant process models
  • Capability for unique process modelling
  • Short implementation process
  • Data structure designed to adjust to new strategies
  • Standard interface layer for ready communication to other applications
  • Integrated resource planning module
  • CMDB-ready

 

 

 

Downloads and References

Read more about our customers references or download one of our whitepapers or articles.

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News

Negen nieuwe leden voor energieconvenant van EZ

Vorige week hebben negen ICT-bedrijven hun handtekening gezet onder de meerjarenafspraak energie-efficiency. Daarmee komt het totaalaantal deelnemers op dertig bedrijven, die samen goed zijn voor 80 procent van de energieconsumptie van de Nederlandse ICT-industrie. 

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Mansystems mikt op groei in Duitsland

Mansystems nam onlangs het Duitse N-Tuition Business Solutions over. De overname is geheel uit eigen vermogen gefinancierd en lijkt behoorlijk anticyclisch in de huidige economisch moeilijke tijden.

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ExpertDesk ondersteunt Ziggo

Barneveld, 2 februari 2010 - Mansystems, de Europese specialist op het gebied van service management, heeft ExpertDesk Seven als servicemanagement oplossing geïmplementeerd bij het Network Operations Center (NOC) van Ziggo. ExpertDesk Seven geeft ondersteuning bij het optimaliseren, automatiseren, controleren en plannen van de service processen...

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Slooppremie moet ook voor datacenter gelden

Of de slooppremie voor auto's ecologisch zinvol is, zijn de deskundigen het nog niet eens. Dit is echter niet het geval bij het thema energie-efficiëntie in datacenters. De ict-technologie heeft in de afgelopen jaren reuzensprongen gemaakt. Een high-end server kan tegenwoordig diverse oudere apparaten vervangen en verbruikt nauwelijks meer energie dan zijn minder krachtige voorgangers...

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Mansystems' acquisition of N-Tuition Business Solution AG

Saarbrücken, January 12th  2010 – Mansystems, the IT service provider for service management and data center efficiency, announces the acquisition of N-Tuition Business Solutions AG, located in Neu-Isenburg, close-by Frankfurt am Main.

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it management magazine

Munich, June 2 2009 - Read the article on Mansystems' data center efficiency in the June issue of it management, the magazine for strategic... 

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Green IT is efficient IT

by Volkert Deen, December issue ChannelWorld Magazine
Those who aim for a greener data center, make it more efficient. Mansystems has developed a method to create a tangible map of efficiency so that specific measurements can be taken. What is Green IT? Green IT talks about the environment, the future of our children, clean air and a beach that starts at Wijk aan Zee instead of Amersfoort...

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Initiative around climate conference:

Green IT: Mansystems calls for new performance indicators
Saarbrücken, December 09 2009 – Within the scope of the OpenSource forum opendcme.org appeals Mansystems to CIOs, Green-IT-experts and IT-Managers to take a close look at all indicators that are generally used to measure the energy efficiency in data centers and to cooperate ...

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Service Management remains in organizational spot light despite slow economy

Barneveld, November 15, 2009 - Despite the presently difficult economic conditions, Mansystems, the European Service and Governance Management specialist, recognizes a strong demand in the market for management tools supporting the service processes...

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