Functional Application Management
Functional Application Management (FAM) holds a central role in the operational management of your application.
But what about those applications that are running on technologies planned to be phased out within 2-3 years?
Maybe building up company-own knowledge does not seem to make much sense, at this point in time. You want to free-up your current resources for the application that is replacing the current solution.
More generically speaking, you are facing continuity issues with certain applications that are crucial for your business, which however, require less than 2 FTE (Full Time Employees) per year to maintain.
Mansystems has the knowledge and resources to provide functional application management for those applications, independent of them being service management, ERP, CRM or planning applications.
Ask us whether we can provide this service for you.
Typical FAM activities are:
- Application-parameter configuration
- User account management
- Operational management of other suppliers
- Processing of predefined standard service requests
Your custom-contract with Mansystems contains defined performance indicators for every key aspect of our service. Our monthly reports provides insight on our performance.
All communication lines are combined in FAM
