Bronze
The Mansystems Bronze support option (5*9) is best suited for clients with a non-mission critical application. Customers choosing this support plan can interact with our customer care center during regular business hours, Monday through Friday from 8.00 until 17.00.
Service Window
8.00-17.00 Monday through Friday (all priorities)
Service Level Agreement
| Call | Response time | Resolution time |
|---|---|---|
| Priority 1 | 1 hour | 8 hours |
| Priority 2 | 4 hours | 16 hours |
| Priority 3 | 8 hours | 120 hours |
| Priority 4 | 16 hours | Unspecified |
Please contact our sales department for contract policies
