Department
Mansystems likes to offer more than just help desk support for ExpertDesk, our service management software solution. When we provide support our service level agreements not only commit to response times, but resolution times as well.
Because we value the partnership with our customers, we dedicate a single point of contact to your support service. Mansystems provides quality-assured, peace of mind 24/7/365. We understand that our support is essential for the quality and availability of our client’s services.
Mansystems offers several support options for your convenience. For extra flexibility, you can choose our à la Carte Support Plan with customized service windows, response and resolution times in our service level agreements.
BMC Remedy ARS Authorized Support Center: Mansystems is an authorized Remedy Support Center since 1991.
| Support Contact | |
|---|---|
| Telephone Service Desk | +31 (0)342 404820 |
| E-mail Service desk | support@mansystems.nl |
| URL Customer Portal | http://portal.mansystems.nl |
| Fax Service Desk | +31 (0)342 404826 |
Customer Portal
The Customer Portal has a real-time connection with our service organization.
- Quickly log and track your incidents
- Use the “Knowledge Base” to resolve incidents on your own
- Submit and track your change requests
