Support

More than maintaining your system

support_img1.jpgMansystems Customer Care Center offers a wide range of high quality support services. We provide our clients with a dedicated software upgrade team, preventative maintenance checks for system health, quality control testing and more. Apart from our own ExpertDesk Service Management tool we also support third party products.

Mansystems supports:

  • Mansystems’ ExpertDesk Seven
  • BMC Remedy
  • BMC ITSM

The people in our support team are dedicated to keep your service management application up to date and in optimal working order. Choose the kind of support level that suits your organization and monitor the resolution times we commit to in our service level agreements.

Please contact our sales department for contract policies.

Downloads and References

Read more about our customers references or download one of our whitepapers or articles.

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News

Mansystems Day of Innovations 2010

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21 September will be a day of innovations at Mansystems!
With customer cases and expert demonstrations we want to share our outlook with you.

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Negen nieuwe leden voor energieconvenant van EZ

Vorige week hebben negen ICT-bedrijven hun handtekening gezet onder de meerjarenafspraak energie-efficiency. Daarmee komt het totaal aantal deelnemers op dertig bedrijven, die samen goed zijn voor 80 procent van de energieconsumptie door de Nederlandse ICT-industrie. 

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Mansystems mikt op groei in Duitsland

Mansystems nam onlangs het Duitse N-Tuition Business Solutions over. De overname is geheel uit eigen vermogen gefinancierd en lijkt behoorlijk anticyclisch in de huidige economisch moeilijke tijden.

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ExpertDesk ondersteunt Ziggo

Barneveld, 2 februari 2010 - Mansystems, de Europese specialist op het gebied van service management, heeft ExpertDesk Seven als servicemanagement oplossing geïmplementeerd bij het Network Operations Center (NOC) van Ziggo. ExpertDesk Seven geeft ondersteuning bij het optimaliseren, automatiseren, controleren en plannen van de service processen...

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Slooppremie moet ook voor datacenter gelden

Of de slooppremie voor auto's ecologisch zinvol is, zijn de deskundigen het nog niet eens. Dit is echter niet het geval bij het thema energie-efficiëntie in datacenters. De ict-technologie heeft in de afgelopen jaren reuzensprongen gemaakt. Een high-end server kan tegenwoordig diverse oudere apparaten vervangen en verbruikt nauwelijks meer energie dan zijn minder krachtige voorgangers...

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Mansystems' acquisition of N-Tuition Business Solution AG

Saarbrücken, January 12th  2010 – Mansystems, the IT service provider for service management and data center efficiency, announces the acquisition of N-Tuition Business Solutions AG, located in Neu-Isenburg, close-by Frankfurt am Main.

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it management magazine

Munich, June 2 2009 - Read the article on Mansystems' data center efficiency in the June issue of it management, the magazine for strategic... 

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Green IT is efficient IT

by Volkert Deen, December issue ChannelWorld Magazine
Those who aim for a greener data center, make it more efficient. Mansystems has developed a method to create a tangible map of efficiency so that specific measurements can be taken. What is Green IT? Green IT talks about the environment, the future of our children, clean air and a beach that starts at Wijk aan Zee instead of Amersfoort...

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Initiative around climate conference:

Green IT: Mansystems calls for new performance indicators
Saarbrücken, December 09 2009 – Within the scope of the OpenSource forum opendcme.org appeals Mansystems to CIOs, Green-IT-experts and IT-Managers to take a close look at all indicators that are generally used to measure the energy efficiency in data centers and to cooperate ...

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Service Management remains in organizational spot light despite slow economy

Barneveld, November 15, 2009 - Despite the presently difficult economic conditions, Mansystems, the European Service and Governance Management specialist, recognizes a strong demand in the market for management tools supporting the service processes...

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