Change Management
Change Management provides our customers the means to use standardized methods and procedures in order to process changes to comply with service levels. ExpertDesk supports Sarbanes-Oxley regulated Change Management processes. With Change Management, the risk of service quality loss due to recurring Incidents can be minimized.
- Correct rollout of a Change
- Activity calendar for easy overview of all planned changes
- Full impact analysis with the CMDB browser
- Seamless communication with all other processes
- Up-to-date customer notification of performed change
- Fully inspected approval for changes to enhance any decision to authorize or reject changes
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