Custom Training
Mansystems Educational Services is experienced in providing training classes to support the implementation process of your ExpertDesk service management software.
Why choose for customized ExpertDesk training?
In order to provide the end user in your organization with the best possible training setting, Mansystems Educational Services recommends the customized version of ExpertDesk training. By adjusting all training and study material according to the future work environment, staff members are able to get familiar with the everyday practices of the new service management system.
Customized training classes offer the following advantages:
- Recognizability
With examples, data, cases and processes in place as they are in the ExpertDesk application of your own organization, users are provided the opportunity to recognize and understand the new processes during the training. - Easy Transition
Offering customized ExpertDesk training enables end users to link theoretical knowledge and practical application. The translation step to the life environment is accomplished during the training. Employees can begin working with the implemented ExpertDesk application right away. - High Acceptance & Practice
Because customized ExpertDesk classes are based on the individual application of your organization, questions that surface, on the user end, can be addressed and cleared before people start working in the life environment. We see that companies who choose for customized training experience have a higher rate acceptance pattern among their employees. - Better Quality
Customized training is a bit like a dress-rehearsal. Because the classes are based on a fully implemented ExpertDesk Service Management system any errors that have entered the system during the implementation process, are likely discovered by an alert class member. This could entail faulty data, functionality or interfaces.
Mansystems delivers high-quality products and we apply the same standard to the training classes we offer. We encounter much positive response from class participants if the provided training is related to their actual working environment.
The added value is that employees understand the context of the tool and are getting the chance to practice.
Understand that training is a vital part to a smooth ExpertDesk Service Management implementation process.
- Give end users the opportunity to understand the application before they actually have to work with it
- Give your organization a head start in achieving customer satisfaction as intended
Contact our Training department and find out what the best training option is for your organization.
