Our Approach
ExpertDesk Software-as-a-Service
Mansystems has developed an on-demand service management tool for small and mid-sized organizations that prefer not to add to their operational workload. ExpertDesk SaaS contains all the knowledge and experience Mansystems has gained during its 15 years of commitment to the service management field.
With ExpertDesk Software-as-a-Service you get a 100% web-based service management environment based on best practices – It’s just less work for you.
Advantages for small organizations:
- Includes standard, ITIL compliant processes
- Resource planning
- Full access to appropriate service agreements
- Low up-front investment for software
- No investment on hardware
- Short implementation period
- Application maintenance and support stays with host
- Easy monthly fee
Additional advantages for mid-sized organizations:
- Separated organizations can share specific data
- Independent working departments with the same standardized environment
- Better internal communication improves quality of support
- Simplified communication channel between service organization and customer
- Raised quality of service
- Transparency throughout total service chain
- Decreased application landscape
- All involved parties unified under the same standard ITIL processes
Questions?
Contact our Software-as-a-Service specialist and get your answers.
