References


Tele2 automates service chains across company boundaries
Max Mientjes: “ExpertDesk proved to be the best solution. The customer portal for example, provides our customers with direct access to ExpertDesk. Because customers – internet providers – can add incidents, they are actually actively involved in the solution. We also want our information facilities to be transparent for our customers. Via the customer portal, internet providers have full access to their own incidents. Items such as status, remaining resolution time and analysis results, can be viewed online immediately’.
Tele2 automates service chains across company boundaries

More flexibility and growth for Talk & Vision with ExpertDesk®
Talk & Vision found the matching solution with Mansystems:”Unlike before, we can now perform process monitoring. To us, the flexibility and integration possibilities of ExpertDesk are features that make the difference. That is why we work with Mansystems’ ExpertDesk. The application provides us with much freedom in the workflow of our service process without losing control.” Rob van den Boomgaard – Operations Manager at Talk & Vision
More flexibility and growth for Talk & Vision

Reggefiber automates its entire order process
Everhard Wienke, Manager Development with Reggefiber Operator BV: ‘Our research proved Mansystems’ ExpertDesk to be the best solution for us. We were dealing with a tight deadline, so it was essential that the solution could be implemented without problems and within a certain time frame.
Reggefiber automates its entire order process

Plessey controls their IT environment with ExpertDesk
”Mansystems disciplined approach and knowledge from the Telco business gave us the feeling that they are a competent partner in this project”. says Joe Geldenhuys, head of projects at Plessey. ”All the new changes that we are making maximizes the automation, improve efficiencies and drive productivity“.

Plessey controls their IT environment with ExpertDesk


International consultancy job at IKEA
In December 2010, for the IKEA IT organization, the project SACM started, which is part of IKEA’s larger intern program. The program was set up to raise the level of IKEA’s services and IT quality. BMC Software approached Mansystems to carry out the first phases of the project, during which IKEA would be supported by Marco Spanhaak of Mansystems’ Operations department.
International consultancy job at IKEA


Migros realizes in-house helpdesk increased transparency and decreased cost
Due to ExpertDesk’s flexibility, we now have the power to bring new business requirements to market in a much shorter period of time. The retail business is extremely competitive and we are continuously introducing new services and products.” States Giuseppe Cancilleri, Migros’ Manager of Systems Management
Migros realizes in-house helpdesk increased transparency and decreased cost

VtsPN finds required functionality in Service Management Tool ExpertDesk®
According to Rene Heutinck, Head of Service Management at vtsPN, it is of the essence that the application offers extensive access features per process, per function, per person as well as a combination of these items. “We had to be able to assign user permissions (read, write, modify) to each field as well as register actions (audits). Data separation (multitenancy) was crucial also, because each VG has responsibilities in its own area. These features we found in Mansystems’ service management application “ExpertDesk”.
VtsPN finds required functionality in Service Management Tool ExpertDesk

Cost reduction in maintenance commitments at Medisch Spectrum Twente
“Now we have a solid blueprint and a professional solution. Registration is of the essence, at the same time being able to manage and answer for an efficient execution of the process is just as important” – says Arjan Huisjes, Operational Manager MST.
Medisch Spectrum Twente realiseert kosten besparing op de onderhoudsverplichtingen (Dutch)