Tele2 automates service chains across company boundaries
Max Mientjes: “ExpertDesk proved to be the best solution. The customer portal for example, provides our customers with direct access to ExpertDesk. Because customers – internet providers – can add incidents, they are actually actively involved in the solution. We also want our information facilities to be transparent for our customers. Via the customer portal, internet providers have full access to their own incidents. Items such as status, remaining resolution time and analysis results, can be viewed online immediately’. Tele2 automates service chains across company boundaries
More flexibility and growth for Talk & Vision with ExpertDesk® Talk & Vision found the matching solution with Mansystems:”Unlike before, we can now perform process monitoring. To us, the flexibility and integration possibilities of ExpertDesk are features that make the difference. That is why we work with Mansystems’ ExpertDesk. The application provides us with much freedom in the workflow of our service process without losing control.” Rob van den Boomgaard – Operations Manager at Talk & Vision
Reggefiber automates its entire order process
Everhard Wienke, Manager Development with Reggefiber Operator BV: ‘Our research proved Mansystems’ ExpertDesk to be the best solution for us. We were dealing with a tight deadline, so it was essential that the solution could be implemented without problems and within a certain time frame.
Plessey controls their IT environment with ExpertDesk
”Mansystems disciplined approach and knowledge from the Telco business gave us the feeling that they are a competent partner in this project”. says Joe Geldenhuys, head of projects at Plessey. ”All the new changes that we are making maximizes the automation, improve efficiencies and drive productivity“.