We are happy to announce that Gerard van den Houten has joined Mansystems as the Managing Director for Mansystems Africa. Gerard van den Houten has a wealth of experience in setting up and managing businesses and most recently he was the Managing Director for Mendix Africa were he set up the office and build up the client base. The first priority will be setting up the team for Africa and built on the momentum that is there for our solutions.

Product update provides new integration options with improved usability

Saarbrücken, March 2012 – Mansystems, the integration specialist and service provider for IT service management and governance, publishes a functionally enhanced version of its approved integration tool, ARSLink for SolutionManager 3.0. The new version enables not only the established connection between the BMC Remedy Service Desk and the SAP Solution Manager Service Desk but also the integration of the BMC Remedy IT Service Management Change Management with the SAP Solution Manager ChaRM module. The new release also features a completely redesigned user interface. Hereby Mansystems provides its customers an optimized solution to face the challenges in the IT service management environment.

ARSLink for SolutionManager 3.0 automates, manages and controls the system-wide Change Management Process, regardless whether there are changes to NON-SAP or SAP applications. The solution is based on the approved SAP-certified integration platform ARSXLink and accelerates the implementation and automation of standardized processes suitable for your enterprise.

„For a considerable time we’ve been experiencing that our international customers expect us to improve the integration capabilities of the ARSLink for SolutionManager towards the SAP Solution Manager ChaRM module . This increasing pressure and our commitment to customer satisfaction has boosted our development work strongly. “We are delighted that we will be able to keep the challenging appointment in late Q1 2012.“ comments Matthias Waterkamp, Sales Director and member of the Management Board at Mansystems on the development work.

“The new integration capability fits perfectly into the BMC IT Service Management Suite and helps customers simplify and automate change management processes across platforms,” said Simon King, senior director of product management, BMC Software. “This standardized solution offers us and our enterprise customers a clear competitive advantage for rapid and effective change management across system and company boundaries.”

Mansystems is a participant in BMC Software’s Technology Alliance Program (TAP), which provides the resources for ISV to develop integrations with BMC solutions.

Based on ARSXlink:
ARSLink for SolutionManager is based on the standardized technology platform ARSXLink. With the ARSXLink Mansystems provides a standardized and SAP-certified interface for transferring data between different BMC Remedy Action Request systems and SAP R/3 and other XML-compatible third-party systems to exchange business data. ARSXLink thus enables the automatic and transaction secure exchange of information.

Your contact person:
Mansystems Deutschland GmbH
Anke Gallo
Science Park 2
66123 Saarbrücken

Tel. +49-681-9593180
Fax: +49-681-9593180
E-Mail: sales@mansystems.de

A new feature on our website is the option to give feedback. Through the Feedback button, located at the right-hand side of your screen, you can comment on our website or other issues relating to our products and services.  

Sprintr™ is an online application by Mendix. The application is a social meeting place where busines ideas can be transformed into usable applications. It allows you and us to receive experiences and functional requests about your software directly from the end user. Sprintr is perfectly suited for agile development projects (more on this next month), which is why it is utilized in almost all our projects. And as an additional feature to our website.

Through this module, the feedback that you as a user provide can be discussed with you in detail. After you have given feedback, you are informed automatically about when your issue has been solved. Result: clear one-on-one communication between end user and developer/supplier.

What else does it have to offer? In our (agile) development projects it simplifies release cycles and supports the software life cycle. The online application is very user-friendly, with which the organization and IT can coorporate and communicate in a simple manner. Through the portal, you receive the functional requirements from ‘the business’, you schedule the project, you collect feedback.  Next, you share your views and ideas with your colleagues, give feedback on a project. Collective project management in this uncomplicated social application keeps agile project teams informed and in control. Use Sprintr™ and you will see that cooperation is strenghtened and productivity increases.