As customer satisfaction is one of Mansystems’ most fundamental missions, we offer our customers much more than help desk support for their service management software solution. For example, our outstanding service level agreements offer not only response times, but resolution times as well.

Because we value the partnership with our customers, we deliver a single point of contact that focuses on caring and goes beyond problem solving. We strive to provide quality-assured, peace of mind 24/7/365. We provide support, release management and maintenance essential for the quality and availability of our client’s services.

Mansystems takes After-Care one step further: Our Customer Care Department provides the client with a dedicated software upgrade team, preventative maintenance checks for system health, quality control testing and more.

Mansystems even offers our customers a flexible, à la Carte Support Plan with available customisation in service windows, response and even resolution times in our service level agreements.

BMC Remedy ARS Authorized Support Centre: Mansystems was Remedy’s first Partner in Europe and has been officially proclaimed authorized Remedy Support Centre since 1991.