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ExpertDesk in the Cloud

On-demand service management

With ExpertDesk in the Cloud, Mansystems created an on-demand service management solution small and large organizations. Just as with Mansystems’ solution for enterprise organizations, ExpertDesk 8, we introduced our 20 years of practical experience in service management into the creation of our software-as-a-service solution. ExpertDesk in the Cloud is a service management tool that owns everything that a service organization needs to manage its processes. ExpertDesk in the Cloud is designed to improve your ability to respond and therefore improve the quality of your service delivery.

  • ExpertDesk in the Cloud biedt voordelen voor kleine als grote organisaties.

ExpertDesk in the Cloud advantages

With ExpertDesk Software in the cloud you get a 100% web-based service management environment based on best practices – it’s just less work for you. While covering all requirements asked from a regular service management application, software-as-a-service for service management has the following advantages:

Small organizations

Includes standard, ITIL compliant processes.

  • Resource planning
  • Full access to appropriate service agreements
  • Low up-front investment for software
  • No investment in hardware
  • Short implementation period
  • Application maintenance and support stays with host
  • Easy monthly fee

Large organizations

Includes standard, ITIL-compliant processes.

  • Separated organizations can share specific data
  • Independent working departments with the same standardized environment
  • Better internal communication improves quality of support
  • Simplified communication channel between service organization and customer
  • Raised quality of service
  • Transparency throughout total service chain
  • Decreased application landscape
  • All involved parties unified under the same standard ITIL processes