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ExpertDesk for Maintenance

Maintenance Management

Traditionally, maintenance management is approached from a viewpoint of technology and infrastructure. Yet current times require a different form of maintenance management. It is less about the maintenance that was done; maintenance follows more from performances that were agreed to in the contract. To this purpose, ExpertDesk maintenance management has been designed, enabling proactive monitoring of contract agreements. Furthermore, preventive and corrective maintenance as well as solving incidents need to be correctly aligned.

  • "De ExpertDesk applicatie stelt ons in staat om te monitoren op prestatie-indicatoren. Daardoor hebben wij beter grip op de afspraken en SLA’s van het prestatiecontract….” Jan Peter Stam, Programma Manager bij Cofely Energy & Infra

    Van administratief vastleggen en rapporteren naar “real-time” besturing, Cofely Energy & Infra BV

  • “We willen controle over het onderhoudsproces. ExpertDesk is een ITSM-oplossing waarin de processen zo goed doordacht zijn dat ze perfect aansluiten op ons onderhoudsproces. We kijken dagelijks op het onderhoudsdashboard. In een oogopslag zien we de status”. Arjan Huisjes, Operational Manager MST.

    Medisch Spectrum Twente realiseert kosten besparing op de onderhoudsverplichtingen

Managing availability

Managing is not done based on technology or assets, but moreso on availability of the objects to be controlled. With the goal of keeping the availability within the agreed margin and collecting the bonus.

Trend

In recent years, the trend can be noticed that maintenance (e.g. RWS, water authorities, provinces) is more and more often outsourced through a performance contract. For example, a lock must be operational 95% of the time, a certain road section must guarantee a certain degree of car flow. Whether or not the performance is achieved, results in a bonus, and in the lesser case a malus. ExpertDesk maintenance management is suitable for every organization that makes use of performance contracts and has to report its performances.

View ExpertDesk Maintenance Management in 90 seconds.

The benefits of ExpertDesk maintenance management

  • Clear quality framework condition measurement
  • Control over performance contracts
  • Management of spare parts
  • Managing by costs (bonus/malus) instead of hours

Gartner zegt hierover:

“The IT service desk market continues to play a significant role in the delivery of IT services to the corporate enterprise. Its fundamental role continues to incrementally grow, beyond the IT help desk role of the past, to a primary hub in the IT organization’s ability to define, deliver, manage and report on the IT organization’s service support delivery. Therefore, the scope of the IT service desk market continues to be shaped by the expanded definition of IT service desk, which not only manages core incident, knowledge, self-service and problem management, but also includes a large suite of tools, including change, service request, and SLA management. In addition, it integrates with other ITSM tools, including configuration management (CMDB or discovery repository), asset, service catalog and event management.” Bron: Gartner trends ITSM Market 2011.

Maintenance Management in 90 sec: