"De ExpertDesk applicatie stelt ons in staat om te monitoren op prestatie-indicatoren. Daardoor hebben wij beter grip op de afspraken en SLA’s van het prestatiecontract….” Jan Peter Stam, Programma Manager bij Cofely Energy & Infra
ExpertDesk for Maintenance
Traditionally, maintenance management is approached from a viewpoint of technology and infrastructure. Yet current times require a different form of maintenance management. It is less about the maintenance that was done; maintenance follows more from performances that were agreed to in the contract. To this purpose, ExpertDesk maintenance management has been designed, enabling proactive monitoring of contract agreements. Furthermore, preventive and corrective maintenance as well as solving incidents need to be correctly aligned.
Managing is not done based on technology or assets, but moreso on availability of the objects to be controlled. With the goal of keeping the availability within the agreed margin and collecting the bonus.
In recent years, the trend can be noticed that maintenance (e.g. RWS, water authorities, provinces) is more and more often outsourced through a performance contract. For example, a lock must be operational 95% of the time, a certain road section must guarantee a certain degree of car flow. Whether or not the performance is achieved, results in a bonus, and in the lesser case a malus. ExpertDesk maintenance management is suitable for every organization that makes use of performance contracts and has to report its performances.
View ExpertDesk Maintenance Management in 90 seconds.
The benefits of ExpertDesk maintenance management