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ExpertDesk

Mansystems ExpertDesk is our in-house developed service management tool. Vast experience as software developer, as well as intense working experience with our customers let us create a versatile service management tool unmatched in the market. Download ourThe need for adapting to a constantly changing market is answered with our ExpertDesk service management solution that is smart enough to combine turn-key functionality with flexibility.We are not standing still at having created an excellent tool to support your service management needs. Process automation is the next step to keeping your service delivery competitive.
The ExpertDesk Service Management Tool• Out-of-the-box, ITIL-compliant process models• Capability for unique process modelling

• Short implementation process

• Data structure designed to adjust to new strategies

• Standard interface layer for ready communication to other applications

• Integrated resource planning module

• CMDB-ready

• Automation of the standard workflow

• Expanded graphical options means simplified maintenance

Modules:

ExpertDesk omvat de volgende modules: Incident Management, Problem Management, Change Management, CMDB, Operations Management, Service Level Management, Automated Workflow Management, Service Request Management, Delivery Management, Approval, Service Cataloq, Customer Management, Customer Portal, Proces Management, Reports.

Automated Workflow Management

The Automated Workflow module in ExpertDesk automates recurring actions so employees can focus on more challenging work as well as tasks that require the human creativity. Moreover, automated  processes perform faster, more efficient and are settled at a lower risk.

Operations Management

Operations Management werd beschouwd als het ontbrekende ITIL-proces in ITIL v2. Met de introductie van ITIL v3 is Operations Management in de beschreven best practices gebundeld.

Platform

Mendix

Mendix is een Rotterdams software-bedrijf met een waanzinnig ontwikkelplatform (‘Gartner Cool Vendor’) en een verfrissende, zeer competitieve kijk op businessapplicatie-ontwikkeling. We voor de technologie van Mendix gekozen voor het beschikbaar stellen van ExpertDesk op Mendix. Dit betekent veel voor de toekomstvastheid van de applicatie, omdat het nieuwe klanten adresseert, maar niet conflicteert met het huidige platform. De mogelijkheden van Mendix zijn oneindig. ExpertDesk op Mendix combineert het beste van twee werelden. De ervaring en volwassenheid van ExpertDesk en de flexibiliteit van Mendix.Learn more…

Remedy AR-Server

Wereldwijd hebben bedrijven gekozen voor Remedy ® IT Service Management (ITSM) van BMC: Deze suite van applicaties biedt out-of-the-box workflow automatisering in bewezen IT Infrastructure Library (ITIL) best practice processen. Na tevredenheid van veel klanten van ons draait ExpertDesk 8 op dit platform.

“Due to ExpertDesk’s flexibility, we now have the power to bring new business requirements to market in a much shorter period of time.” Giuseppe Cancilleri, Manager Systems Management van Migros