ServiceHighway

Looking for a fast solution solving against low cost?

ServiceHighway is the first service assurance collaboration platform. Instead of having one department handle all assurance aspects, different departments can work together to solve known problems and optimize the service assurance process. Technical engineers deliver working solutions to the business, which in turn embeds them into their service process. Instead of centralizing technical solutions into 1 system, ServiceHighway stimulates the decentralization of tools.

  • Companies using the servicehighway enable positive change, and consequently manage and operate the service-assurance process successfully:

    • First-time right and first-time fix ratio's improve by 50-60%
    • Customer satisfaction raises by 40%
    • 50% cost reduction on support and customer care operations
    • Time to market for new services improves significantly

  • Pushing knowledge forward! Proper training is a vital ingredient of a successful Service Highway implementation. As personal skills improve, so will the benefits of the Service Highway.”

Knowledge on the front

System experts are empowered to push their knowledge into serviceHighway, without loosing control over their functions. Anyone can collaborate and create resources through ServiceHighway’s standard solution interface. Through this interface, it is possible to integrate multiple systems into one application cleverly combining knowledge and tools. ServiceHighway uses the methodology that enables the seamless integration between people and technology. Resulting in a positive approach in real time problem solving. It is an agile application where teams can act directly on changes in the business. ServiceHighway leaves the existing architecture in place. It is an integration layer to all existing tools and applications and combines data sources to standardize problem solutions. Companies that make use of the ServiceHighway enable positive change, and consequently manage and operate the service-assurance process successfully:

  • First-time right and first-time fix ratio’s improves by 50-60%
  • Customer satisfaction rises by 40%
  • 50% cost reduction on support and customer care operations
  • Time to market for new services improves significantly