Application Management

Functional and Technical Application Management

Functional Application Management (FAM) and Technical Application Management (TAM) holds a central role in the operational management of your application.
But what about those applications that are running on technologies planned to be phased out within 2-3 years?

You can outsource your application management on Mansystems products, as well as on applications not delivered by Mansystems. 

Application management

Functional Application Management

Maybe building up company-own knowledge does not seem to make much sense, at this point in time. You want to free-up your current resources for the application that is replacing the current solution. More generically speaking, you are facing continuity issues with certain applications that are crucial for your business, which however, require less than 2 FTE (Full Time Employees) per year to maintain. Mansystems has the knowledge and resources to provide functional application management for those applications, independent of them being service management, ERP, CRM or planning applications.

Ask us whether we can provide this service for you.

FAM.JPG
Your custom-contract with Mansystems contains defined performance indicators for every key aspect of our service. Our monthly reports provide insight on our performance.

All communication lines are combined in FAM

Typical FAM activities are:

  • Application-parameter configuration
  • User account management
  • Operational management of other suppliers
  • Processing of predefined standard service requests

Technical Application Management

Technical Application Management (TAM) is an important part of the functional management of your application.

Consider the costs that occur for expanding and maintaining knowledge for applications that are running on technologies planned to be phased out within 2-3 years.

Maybe building up company-own knowledge does not seem to make much sense, at this point in time. You want to free-up your current resources for the application that is replacing the current solution.

More generically speaking, you are facing continuity issues with certain applications that are crucial for your business, which however, require less than 2 FTE (Full Time Employees) per year to maintain.

Mansystems has the knowledge and resources to provide technical application management for those applications, independent of them being service management, ERP, CRM or planning applications.
Ask us whether we can provide this service for you.

Technical Application Management is part of the operational management of your application.

Besides Technical Application Management Services (TAM, FAM), Mansystems also provides Functional Application Management.

 

You can outsource your application management on Mansystems products, as well as on applications not delivered by Mansystems.
Defined performance indicators for every key aspect of our service, as well as our monthly reports provide you with clear insight into our performance. Contact us about outsourcing your application management.

You can outsource your application management on Mansystems products, as well as on applications not delivered by Mansystems. Defined performance indicators for every key aspect of our service, as well as our monthly reports provide you with clear insight into our performance.

Typical TAM activities are:

  • Application-process and interface availability monitoring
  • Technical incidents solving; application log file analysis
  • Patch-calendar management
  • Patch Implementation and change request