ARSLink for SolutionManager

ARSLink FOR SOLUTIONMANAGER 3.0 – THAT’S NEW:

First interface between BMC ITSM Suite and the SAP Solution Manager ChaRM module

With the in Q1 released version of the proven integration tool, Mansystems initially provides an integration tool, which connects BMC Remedy ITSM Change Management with the SAP Solution Manager ChaRM module. ARSLink for SolutionManager 3.0 automates, manages and controls the Change Management Process across systems.

ARSLink for SolutionManager: the standardized integration between BMC Remedy IT Service Management Suite and SAP Solution Manager.

Loads of transactions and tickets need to be processed without lapses or errors each and every day. Additionally changes to the IT infrastructure need to be performed effectively across systems. Prompt responses and short Incident-resolving-times play crucial roles. In order to guarantee this, service processes have to be synchronizised with procedures of the applied ERP-System. Changes should be transparently mapped across system boundaries. The ARSLink for SolutionManager allows an out-of-the-box integration between the market-leading BMC IT Service Management Suite and the SAP Solution Manager moduls Service Desk and ChaRM.

Module for SAP Solution Manager Service Desk

The seamless integration between the market-leading BMC IT Service Management Suite and the SAP Solution Manager will enable you to outline the Incident Management Process across applications.
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Module for SAP Solution Manager ChaRM

Due to the implementation of a cross-platform change process, changes can be better planned, calculated and be more easily rolled out.
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