ARSLink for SolutionManager
ARSLink FOR SOLUTIONMANAGER 3.0 – THAT’S NEW:
First interface between BMC ITSM Suite and the SAP Solution Manager ChaRM module
ARSLink for SolutionManager: the standardized integration between BMC Remedy IT Service Management Suite and SAP Solution Manager.
Loads of transactions and tickets need to be processed without lapses or errors each and every day. Additionally changes to the IT infrastructure need to be performed effectively across systems. Prompt responses and short Incident-resolving-times play crucial roles. In order to guarantee this, service processes have to be synchronizised with procedures of the applied ERP-System. Changes should be transparently mapped across system boundaries. The ARSLink for SolutionManager allows an out-of-the-box integration between the market-leading BMC IT Service Management Suite and the SAP Solution Manager moduls Service Desk and ChaRM.