"The ExpertDesk application enables us to monitor by performance indicators. Resulting in more control over the performance contract’s commitments and SLA’s…” Jan Peter Stam, Program Manager at Cofely Energy & Infra
Is your performance contract not profitable for lack of timely and correct data?
Outsourced performance contract from the provider
More and more, maintenance is outsourced by means of a performance contract between customers and providers. If the agreements are met, the provider earns a bonus payment. If they are not met however, he ends up with a malus payment. When outsourcing maintenance, the customer often has strong control and imposes his maintenance management system on the provider. Yet, the customer’s system is often inadequate with regard to executing maintenance efficiently and profitably.
Managing your own indicators
You are looking for a tool that enables you to manage by your own performance indicators, such as customer specific KPI’s. You want insight in maintenance processes as well as the return on your contract.
Control over your contract
With ExpertDesk for Maintenance, the provider is back in control. It supports maintenance processes, monitors them proactively as well as notifies and escalates at the proper moments in the chain. In this way, malus payments are avoided and bonus payments are achieved!