Raising the Quality of Internal Service Delivery

Service delivery organizations are progressively feeling the pressure to improve on the service they deliver to their internal customers. Because internal service delivery has gained the same importance as delivering service to external customers. Yet most IT department budgets rarely grow in accordance to the accelerated demands.
The continuous evolvement of service delivery concepts introduce other options for organizations that want to climb the ladder of organizational maturity.

Frameworks such as ITIL 3 point in the direction of more improved planning environments, in order to increase the efficiency of an IT department.

If a company wants to link the quality of internal service delivery and at the same time raise customer satisfaction, it is required to take a close look at the way it is planning its resources.
The market shows a real need for practical solutions and many companies try to provide their planners with home grown tools. However, those solutions quickly reach their limits because they cannot sufficiently or cannot at all provide a comprehensive view, interconnectivity to source application and/or the ability to display the information in a graphical overview.

Many solutions cannot provide:

• Connectivity to source application
• Ability to provide thorough overview
• Graphical display of the time schedule

Read more about Resource Planning and Optimization from Mansystems in in our approach.