Outsourcing, but are you still in control?

With the definitive trend toward multi-sourcing comes complexity, and a risk for lack of control. The same holds for business process outsourcing, since processes are tightly connected. We think lack of control, is not something you want to choose for, when these activities are so close to the core activities of your company.

Multi-Sourcing

Your company is adjusting everyday and so is your ICT environment. Maybe you are convinced to have thorough outsourcing contracts, but are they covering everything? In an environment that is outsourced to more than one company, the task to gain and retain understanding of dependencies and responsibilities becomes very complex.

Do you recognize these challenges?

• Lack of transparency, hard to measure controls, disability to monitor supplier performance, tough to predict cost of services
• Lots of manual activities on standard processes, disputes on invoicing, high number of incidents & changes hinder productiveness, unnecessary penalties & maintenance costs on software licenses and under-utilized assets
• Inaccurate SLA and KPI measurement, delayed reporting procedures, as well as implementation of new services, slow time to market

Business Process Outsourcing

Since you might have outsourced specific processes, such as Delivery, you want them to run smoothly, timely and on budget. Your customers approach you if services fail. Therefore your own processes and the processes you have outsourced should be tied together, all the times. Only then can you prevent increasing costs.

Challenges when outsourcing your processes:

• Extensive manual intervention to plan on delivery
• Missing accurate view on costs, SLA and KPI measurement
• High dependencies
• High cost for integration
• Absence of automated workflows
   

Read more about Governance, Control and Automation from Mansystems in our approach.