Customers can contact the support desk without a telephone or e-mail. The web-based customer portal enables customers to conduct routine self-service transactions, reducing staff time to process calls.

• 24/7 worldwide online access to services and the knowledge base
• Enable customers to actively participate in the service process
• Reduce service desk calls and staff time for routine requests
• Increase staff time for quality improvement of service calls
• Direct ticket tracking by the customer for any process
• Instant solution for system failures with knowledge base
• Possibility to embed customer portal with company specific corporate design providing the company’s own look and feel 

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