BMC Products

End-to-End Service Management

The end-to-end service management strategy of Mansystems is all about:

Reduced cost, operational efficiency & mitigated risk.

To fulfill our strategy, Mansystems utilizes, apart from our company own solution ExpertDesk,third party products :

BMC® Asset Management and Discovery provides the industry’s most comprehensive and flexible solution for identifying IT assets and automating lifecycle cost and contractual controls to enable you to align IT with business needs.
BMC® Capacity Management and Provisioning delivers measurable benefits and value as IT maturity develops - starting with historical trending and usage reporting; moving to capacity planning; and, ultimately, evolving to prediction and automated provisioning.
BMC® Change and Configuration Management proactively manages both IT and business-driven changes - while also stabilizing and protecting the IT environment - by assembling a representation of the IT environment and its dependencies within a dedicated CMDB that provides data for planning and decision making.
BMC® Identity Management provides a proven suite that adapts to processes to align identities and access requirements, offering capabilities that include user administration & provisioning, password management, Web access management, directory management & visualization, federation, audit and compliance.
BMC® Incident and Problem Management leverages certified best practices and IT process alignment to consolidate, log, track, manage, and escalate all types of incidents and problems from users, other IT services, and third-party organizations.
BMC® Infrastructure and Application Management enables you to proactively manage and control all enterprise applications and underlying IT infrastructure components from a business service perspective to ensure that your resources are focused on optimizing the performance and availability of the actual business service.
BMC® Service Impact and Event Management integrates service impact management with event processing automation to build a service model that maps IT components to the business services they support, consolidating, enriching, and correlating events, as well as determining root causes and the impact of events on business services.
BMC® Service Level Management provides a comprehensive solution that encompasses IT operations and support services, helping you to use your operational technical metrics and service desk processes to proactively support the needs and priorities of your business.

With its open interfaces on both the consuming and supplying side, the BMC Atrium CMDB ties it all together, as you can see in the diagram below.