SERVICE MANAGEMENT REMAINS IN ORGANIZATIONAL SPOT LIGHT DESPITE SLOW ECONOMY
Recently introduced Service Management solution ExpertDesk Seven extends Mansystems’ customer base
Open the dutch version of this press release here.
Barneveld, November 15, 2009 - Despite the presently difficult economic conditions, Mansystems, the European Service and Governance Management specialist, recognizes a strong demand in the market for management tools supporting the service processes. Introduced only in May of this year, first successes have become apparent for Mansystems’ Service Management solution, ExpertDesk Seven. Within the past five months, several key customers have made their choice to implement ExpertDesk. ExpertDesk Seven enables organizations to optimize, manage, automate and control their service processes. The most compelling reason to adopt the Mansystems’ Service Management solution is, that it supports organizations to complete their work more efficiently, which consequently results in time and cost savings.
A selection of key customers who already have or are about to implement Mansystems’ ExpertDesk Seven are:
• 5HART
• Ziggo
• Newtel Essence
• Talk&Vision
• Cofely
The version ExpertDesk Seven was introduced to the market earlier this year. It is upgraded with amongst others, a redesigned user-interface and the fully integrated planning module, Mansystems Planboard. The latter gives organizations a much needed and effective handle on all their planning needs within Service Management. ExpertDesk is perfectly designed to conduct quality and efficiency improvements around the service delivery provided by service organizations.
“For their support contract with DVM Noord Holland, Cofelys decided for ExpertDesk and Mansystems. Especially the necessity to embrace the ITIL processes, which were part of the customer requirements, really convinced us to make that choice”, said J. Stam, Project Manager Cofely Energy&Infra. “With the advanced ability, within ExpertDesk, to monitor contracts we are able to provide and uphold the quality standard expected by our customers. A strong argument, by the way, for winning this contract altogether. So, on an operational as well as a strategic level, ExpertDesk has turned out to be of vital advantage to us.”
“It is true that today, a large number of companies hesitate to invest in IT, however the topic of optimizing and automating service processes is far from losing its urgency. ExpertDesk Seven responds to a rising demand from companies that want to be able to configure their service processes more efficiently. As a result significant time and money savings can be realized, incentives that convince many companies, even today, to go ahead with the investment. The pool of companies that have implemented ExpertDesk Seven in the last couple of months or are about to, confirm that”, says Ronald Hobma, VP Mansystems.
ExpertDesk is an application that is developed by Mansystems Nederland B.V. It is a service management solution based on the ITIL philosophy and compliant with the ITIL process models, such as ISM and IPW.
In 2006 Mansystems service management solution ExpertDesk achieved Pink Elephant’s PinkVerify for support, Pink Elephant’s highest level certificate available for tool sets. Mansystems B.V has been delivering the service management solution for more than 13 years.
About Mansystems
Mansystems is a leading company for Service Management and Business Services. Mansystems delivers software for Service Management, Planning&Scheduling, Governance and Data Center Efficiency. In addition, is Mansystems specialized in providing services for Service Management, Functional & Technical Application Management, Business Process Consulting and Data Center Efficiency.
For more information please contact:
Mansystems Nederland B.V.
Anja Schiffer
PR/Marketing