ARSLink for SolutionManager

Standardized integration between BMC Remedy IT Service Management Suite and SAP® SolutionManager. Get in touch

Each day, many transactions and tickets have to be processed without any failures or mistakes. Additionally, changes in IT infrastructure have to be maintained effectively and consistently in all relevant systems. Fast response time and short incident resolution times play a significant role. In order to guarantee this, service processes have to be synchronized with procedures of the installed ERP systems. Changes should be reflected transparently across system boundaries. ARSLink for SolutionManager enables a flawless out of the box integration between the market-leading BMC IT Service Management Suite and SAP® Solution Manager Modules Service Desk and ChaRM.

SAP® SOLUTIONMANAGER SERVICE DESK MODULE

SAP® SolutionManager Service Desk Module

ARSLink for SolutionManager SD is a flawless integration between the market-leading BMC IT Service Management Suite and SAP® SolutionManager. It helps you to display the incident management process for all applications.

SAP® SOLUTIONMANAGER CHANGE MANAGEMENT MODULE

Sap® SolutionManager Change Management Module

ARSLink for SolutionManager supports you to improve planning, calculating and distributing your changes. This integration between the market-leading BMC IT Service Management Suite and SAP® SolutionManager, enables you to implement your change management process distributed over both systems.

Best practice approach

Best Practice Approach

ARSLink for SolutionManager is a best practice approach and enables a fast process integration between BMC IT Service Management Suite and SAP® SolutionManager. The included out of the box use case helps to implement a standard integration in less than a few days.

Reduces expenses

Use your existing IT infrastructure without holding data twice or operating redundant processes. Benefit from the synergies of the individual systems by using them as integrated network and thus reduce operative costs.

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Want to know more about ARSLink for SolutionManager? Get in touch!

Mansystems

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