Service Management

Creator of Business Value

Over the past 10-15 years, service management has evolved from being a cost center to being a creator of business value. Mansystems has recognized this evolution and we have adapted our vision and strategy to help customers enable this shift in usage of service management. Especially with the arrival of ITIL 3, the full potential of service management as a business driver has become apparent.

Mansystems - Your Partner for Service Management

Mansystems has years of experience in successfully implementing service management solutions in a variety of customer environments. We have been a well-appreciated partner for many well-known and respected companies. Mansystems believes in lasting relationships that benefit both parties. It is our goal to help companies evolve their service management strategy and bring it to a level, where it is indeed not a cost center but a creator of business value. The key is to understand the necessity to support the business side instead of having a pure IT focus. Our approach combines the best practice process framework of ITIL, with an experience-driven implementation approach, in order to deliver customer focused Business Service Management.

Read more about Business Service Management from Mansystems in our approach.

Managing Exceptions

An excellent example of how Mansystems brings service management to the next level is the “Zero Touch” functionality. This functionality enables a customer to fully automate a pre-configured workflow. The underlying idea for this functionality is to manage exceptions and not the standard. Zero Touch provides a more efficient and effective service management.

Find out more about Mansystems' automated workflow "Zero Touch".

Data Center Efficiency

Can you save costs in your Data Center without investing in new Hardware?

Absolutely! Mansystems’ Data Center Efficiency service is focused on optimal utilization of people and resources within your data center.

The result is a significant reduction of costs (up to 50%).

With our FastTrack analysis, we quickly identify your attainable efficiency gains and how you can meet the European Code of Conduct for energy-efficient data centers. Go to our approach and we will tell you how to achieve Green IT with your existing infrastructure.
 

European Code of Conduct for Data Center Efficiency

The Joint Research Center (JRC) of the European Commission has recently created a Code of Conduct for data centers.

Find out why you should consider signing the EC Code of Conduct for Data Centers?

• Gain insight into your current capacity and growth potential
• Understand your true cost of operating
• Gain invaluable input for decision processes for current and future IT/DC infrastructure investment
• Apply “best practices” and experience immediate and long term cost reduction
• Find “new” capacity in your current environment
• Defer the need for capital investments
• Free space for future growth

Get the Status of Signee of the Code of Conduct with Mansystems' FastTrack

To accomplish and preserve the CoC signee status requires that you create and implement improvement plans as well as providing a yearly status and progress report to the European Community.

Mansystems is by virtue of its long-standing knowledge and experience with data center infrastructures, IT infrastructures and end to end service management, uniquely positioned to help you. 

Aside from better control over IT spending and direct cost savings, other aspects associated with signing the Code of Conduct are of importance:

• Reduced CO2 emissions
• Emission reduction is part of 'good corporate citizenship'
• Good corporate citizenship can be a requirement when doing business with local and regional governments

Continue reading about the European Code of Conduct

RPO

Link your Quality of Service and Planning

Planning resources for your internal service delivery organization is an everyday necessity.

Why is efficient resource planning getting more and more important?

Providing your organization with the ability to properly plan their resources,meaning people and CI’s, has a direct impact on the Quality of Service that you provide. Planning resources is, however, more complex than just making a schedule.

Efficient Planning supports your Business

Efficient resource planning means to provide the ability to apply short-term planning for optimal utilization of current employees. It focuses on how to best use your current employees for current projects.

• Deploy your resources more efficiently
• Simplify your planning process
• Improve planning-related communication and
• Increase quality of service 

 

Read more about Resource Planning and Optimization from Mansystems in our approach.

Field Service Management

Grow revenue with your Service Organization - but what about the Margins?

Companies are focusing on revenue growth. Within the scope of strategic considerations the service organization is key to a successful bottom line.
But what about the costs? The cost of labor, fuel, cars and all other devices?

Running an efficient Field Service Organization is more important than ever

At Mansystems, we have long-standing relationships with customers who have field service organizations. Over time, we have developed our knowledge and technology to become best suited so we can help you to:

 

• Reduce cost: maximized productivity, efficient planning resources and workforce, optimal task assignment
• Increase customer satisfaction, grow revenue: customer self-help portal, pro-active problem solving, decreased churn rates, accelerated time to market, workforce generated leads
• Reduce risk: manage aging workforce and assets, create buy-in of field service workers for new technologies.

Read more about Mansystems solutions on Field Service Management in our approach.

Governance

You cannot outsource responsibility

ICT outsourcing or outsourcing of business processes is nothing new on today’s boardroom agenda. Yet, discussions on cost and control are still most intense. Do you realize your cost savings bottom line? Do you feel you are in control?

We help you gain control!

Mansystems has long-standing experience with customers who have outsourced their ICT or business processes. Over time, we have developed our knowledge and technology to be your best choice partner when it comes to governance, control and automation:
 

• Regain control: achieve transparency, measure controls, monitor supplier performance, forecast cost of services
• Reduce cost: automate standard workflows, assure correct invoicing, reduce overall number of incidents & changes, save penalties & maintenance costs with asset- & license management
• Increase customer satisfaction: real-time SLA and KPI measurement, faster & accurate reporting, speed up time-to-implement for new services & reduce time-to-market
   

Read more about Governance, Control and Automation in our approach.

Business Consultancy

IT projects never fail or succeed because of IT itself

Business Consultancy, offered by Mansystems, provides services that could be critical for the successful scope, delivery and operation of your service management solution.

Business Alignment

Projects are successful because from start to finish crucial aspects of business alignment, user embedding and organizational changes are recognized, prioritized and aligned with the technical aspects of IT.

Mansystems business consultants use their extensive knowledge to assist you with any question related to your business alignment. Our consultants have gathered their experience through working on customer IT projects - viewing it from a business angle. Therefore they are business consultants that can identify and differentiate the relevant issues from less relevant issues within your project and who dare to tell you when an inappropriate decision is about to be made.

Mansystems business consultants walk you through the entire project. Moreover, Mansystems Business Consultancy does not end with advice but helps you successfully deliver and operate your projects.
 

Contact us for more information on business consultancy.