Service Management

A good balance between IT and the business where the service meets the expectations of your clients. ExpertDesk a flexible and powerful service management system designed for change

ExpertDesk in 90 seconds

ARSLInk for SolutionManager

Change ChaRM Interface ARSLink for SolutionManager 2.1 – the new interface between BMC ITSM & SAP Solution Manager ChaRM module


ARSLInk for SolutionManager

Agile Software Development

Experience the benefits from agile software development and deliver your systems 5 times faster than original methods.



Agile software development

Welcome to Mansystems’ website

Mansystems is a ‘full service integrator & provider’. We offer an integrated approach for service management and take into account the organization, the people and the processes. We built up extensive experience in the field of service management, ITIL, consulting and support with context knowledge of our customers markets.

What clients say about us:

  • “The links to other suppliers enable us to assign tasks electronically as well as to track and trace their progress. This boosted the quality of our service delivery as well as our employees’ efficiency, ” says Max Mientjes, Manager Service Assurance at bbned.

    BBned automates service chains across company boundaries  

  • “We want control of our maintenance process. ExpertDesk is an ITSM solution in which processes are well thought-out so that they match our maintenance process perfectly. We daily check our maintenance dashboard. At a glance, we can see the status of CI’s, when they were last maintained and for which date preventive maintenance is scheduled.” Arjan Huisjes, Operational Manager Medisch Spectrum Twente.

    Cost reduction in maintenance commitments at Medisch Spectrum Twente

  • “From the get-go Mansystems took on the leadership role – while understanding our particular situation and needs in detail. It was obvious that IT service management is in Mansystems’ DNA. Their professional work style as well as their expertise are what made us choose Mansystems.” says Paul Swart, Project Manager at Sanquin

    Sanquin gets a grip on its service process

  • We had to be able to assign user permissions (read, write, modify) to each field as well as register actions (audits). Data separation (multitenancy) was crucial also, because each VG (service area) had its own responsibilities. And these features we required, we have found in Mansystems’ service management application ‘ExpertDesk’, ” says René Heutinck, Head of Service Management of vtsPN..

    VtsPN finds required functionality in Service Management Tool ExpertDesk

  • ”‘Our research proved Mansystems’ ExpertDesk to be the best solution for us. We were dealing with a tight deadline, so it was essential that the solution could be implemented without problems and within a certain time frame. Mansystems’ expertise level is more than sufficient, and they were able to switch very quickly. The solution was delivered on time and we were able to go ‘live’ within the desired time frame”. Everhard Wienke, Manager Development at Reggefiber Operator BV

    Reggefiber automates its entire order process

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