Welcome to Mansystems’ website

“The links to other suppliers enable us to assign tasks electronically as well as to track and trace their progress. This boosted the quality of our service delivery as well as our employees’ efficiency, ” says Max Mientjes, Manager Service Assurance at bbned.

“We want control of our maintenance process. ExpertDesk is an ITSM solution in which processes are well thought-out so that they match our maintenance process perfectly. We daily check our maintenance dashboard. At a glance, we can see the status of CI’s, when they were last maintained and for which date preventive maintenance is scheduled.” Arjan Huisjes, Operational Manager Medisch Spectrum Twente.

“From the get-go Mansystems took on the leadership role – while understanding our particular situation and needs in detail. It was obvious that IT service management is in Mansystems’ DNA. Their professional work style as well as their expertise are what made us choose Mansystems.” says Paul Swart, Project Manager at Sanquin

We had to be able to assign user permissions (read, write, modify) to each field as well as register actions (audits). Data separation (multitenancy) was crucial also, because each VG (service area) had its own responsibilities. And these features we required, we have found in Mansystems’ service management application ‘ExpertDesk’, ” says René Heutinck, Head of Service Management of vtsPN..

”‘Our research proved Mansystems’ ExpertDesk to be the best solution for us. We were dealing with a tight deadline, so it was essential that the solution could be implemented without problems and within a certain time frame. Mansystems’ expertise level is more than sufficient, and they were able to switch very quickly. The solution was delivered on time and we were able to go ‘live’ within the desired time frame”. Everhard Wienke, Manager Development at Reggefiber Operator BV